FAQ
Frequently Asked Questions (FAQs)
1. What sizes do you offer?
We offer a range of sizes designed to suit different body types. Please refer to our Size Guide for detailed measurements and the best fit for you.
2. How do I choose the right size?
Our pieces are designed with stretch and support in mind. If you’re between sizes, we recommend sizing up for comfort or down for a more sculpted fit.
3. Do you offer exchanges or refunds?
We offer exchanges only. If you’re not completely satisfied with your purchase, you can request an exchange within 7 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached.
4. How long does delivery take?
Orders are processed within 1–3 business days. Delivery typically takes 2–5 business days depending on your location.
5. Do you offer nationwide shipping?
Yes, we deliver nationwide across South Africa.
6. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email.
7. What payment methods do you accept?
We accept secure online payments via major debit and credit cards, as well as other available checkout options.
8. Are your items squat-proof?
Yes—our leggings are designed with high-quality, durable fabric to ensure coverage, support, and confidence during your workouts.
9. Can I wear Gainz Apparel outside the gym?
Absolutely. Our pieces are designed for both performance and lifestyle—perfect for workouts, running errands, or lounging in style.
10. How do I care for my Gainz Apparel?
- Cold wash only
- Do not bleach
- Do not tumble dry
- Air dry recommended
This helps maintain the quality, stretch, and longevity of your pieces.
11. What if I receive a faulty or incorrect item?
We’re so sorry about that. Please contact us within 48 hours of receiving your order, and we’ll resolve the issue as quickly as possible.
12. How can I contact Gainz Wellness Apparel?
You can reach us via email at info@gainzapparel.co.za or through our social media platforms.