Return Policy
Returns, Exchanges & Store Credit Policy
At Gainz Wellness Apparel, we want you to love every piece you purchase. We are committed to providing quality products and ensuring that our customers have a positive shopping experience.
Returns & Exchanges
We accept eligible returns and exchanges in accordance with this policy and applicable South African consumer protection legislation.
For voluntary exchanges, items must:
- Be requested for return within 7 days of delivery.
- Be unworn and unwashed.
- Be in their original condition.
- Have all original tags attached.
- Not show signs of wear, makeup, perfume, deodorant or other damage.
Exchanges are subject to product availability.
Store Credit
For eligible voluntary returns or exchanges due to a change of mind, sizing, colour or style, Gainz Wellness Apparel will issue store credit rather than a cash refund.
If the requested replacement item is unavailable, store credit will be issued to the value of the eligible item returned.
Store credit:
- Will be issued to the value of the eligible returned item.
- May be used towards a future purchase from Gainz Wellness Apparel.
- Cannot be exchanged for cash.
Please note: This store-credit policy does not limit or exclude any refund or other remedy that a customer may be legally entitled to under South African law.
Online Purchases – 7-Day Cooling-Off Period
For qualifying online purchases, customers may have a statutory right to cancel their transaction within 7 days of receiving the goods, without providing a reason.
Where this statutory right is exercised, any applicable refund will be processed in accordance with the Electronic Communications and Transactions Act. The customer may be responsible for the direct cost of returning the goods.
This statutory right is separate from Gainz’s voluntary exchange and store-credit policy.
Faulty, Defective or Incorrect Items
If you receive an item that is faulty, defective, damaged or different from the item you ordered, please contact us as soon as possible at:
Where applicable under South African consumer protection legislation, customers may be entitled to a repair, replacement or refund, depending on the circumstances.
Customers will not be required to accept store credit where the law provides a right to a refund.
Sale Items
Sale and promotional items are not eligible for voluntary exchanges or store credit due to change of mind, sizing, colour or style.
This does not affect any statutory consumer rights relating to goods that are defective, faulty or incorrectly supplied.
Intimate Wear
For hygiene reasons, intimate wear, including bras, is not eligible for voluntary exchange or store credit, unless the item is faulty, defective or incorrectly supplied.
Any applicable statutory consumer rights remain unaffected.
Return Shipping
For voluntary returns or exchanges due to change of mind, sizing, colour or style, the customer is responsible for the applicable return shipping costs.
Where an item is faulty, defective or incorrectly supplied, Gainz will handle the return in accordance with the customer’s applicable legal rights.
How to Request a Return or Exchange
Please email info@gainzapparel.co.za with:
- Your order number
- Your full name
- The item you wish to return or exchange
- The reason for the return
- Photographs, where applicable
Our team will review your request and provide the relevant return instructions.